Privacy Policy

Novel Concierge Health Effective Date: 1/14/2026

This Privacy Policy describes how Novel Concierge Health ("Practice," "we," "us," or "our") collects, uses, discloses, and safeguards personal information obtained through our website and telehealth services.

1. Information We Collect

A. Website Information (Non-Medical)

We may collect limited personal information through our website, including:

Name, email address, phone number
IP address and device/browser information
Communications submitted through contact forms

We do not collect medical or health information directly through the website.

B. Information Collected Through Our EMR

All medical and health information is collected exclusively through our secure Electronic Medical Record (EMR) and may include:

Identifying information
Medical history and clinical data
Medications and treatment information
Images or documents submitted for care
Payment and billing information
Communications with providers

This information constitutes Protected Health Information (PHI) under HIPAA.

2. How We Use Information

We use information to:

Provide telehealth medical services
Evaluate eligibility for care
Communicate regarding treatment or administration
Maintain medical records
Process payments
Comply with legal and regulatory obligations
Improve website functionality

3. HIPAA & Notice of Privacy Practices

We comply with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state health privacy laws.

Use and disclosure of PHI is governed by our Notice of Privacy Practices, provided during intake and available upon request. In the event of conflict, the Notice of Privacy Practices controls.

4. Information Sharing

We may share information as permitted or required by law, including:

With providers involved in your care
With service providers (EMR, payment processors) under confidentiality obligations
To comply with legal requirements or protect safety

We do not sell or rent personal or health information.

5. Data Security

We implement administrative, technical, and physical safeguards designed to protect information. No system can be guaranteed to be completely secure.

6. State Privacy Rights

We comply with applicable state privacy laws, including but not limited to:

California (CCPA/CPRA)
Virginia, Colorado, Connecticut, Utah

Rights related to medical information are governed by HIPAA.

7. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors.

8. Data Retention

Information is retained in accordance with federal law, state law, and medical record retention requirements.

9. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted with a revised effective date.

10. Contact Information

Novel Concierge Health

Email: hello@gonovelhealth.com